(This will start capturing the network traffic.) Tcpdump -i en0 -n -s 1500 -l -w zoiper.cap This will grant you super user privileges.) Start your favorite terminal emulator and issue the tcpdump command: To create the packet capture file you will need to use tcpdump command in the terminal. The capture contains information about account registrations, configuration details, etc. In the Help menu, if the logger is ON you will see a 'Disable debug log' option.Ī packet capture log file is required so our developers could follow the network packets sent and received by Zoiper. If you do not need the debug logger ON, you can disable it by using the Settings -> Preferences -> Diagnostics menu, or the Help menu again. When the issue is recreated, please exit Zoiper to make sure that the log contains only relevant information. In Finder hit 'Shift + CMD + G' and type '~/Library' (without the quotes) In recent versions of Mac OS X '~/Library' is not visible in 'Finder' - the file browser of Mac OS X. No matter which approach you will use, a file named logfile_XXXXX_YYYYY.txt will be created in the ~/Library/Zoiper folder for the currently logged mac user.

now exit the softphone and then start it again to create the log file.

go to the Advanced tab and select Diagnostic.

Open the Settings menu on the main Zoiper screen and select Preferences.

you will be warned that the created file would be very large ī) Turn ON the debug logger by using the Settings window:.

Open the HELP menu and select 'Enable debug log'.

There are two ways to enable / disable the debug logger:Ī) Turn ON the debug logger by using the Help menu on the main Zoiper screen: It is usually required by our developers for their investigation. It contains detailed information about the events that took place, such as account registration, network status, configuration status, etc. are disabled.Ī debug log is created only if the debug logger is ON. Note: Before preparing a set of log files, make sure that all non-strictly required settings such as STUN, Rport, KPML, MWI, Presence, etc. Usually a packet capture file is always requested along with a debug log file.

Other log files, that are not listed here, may also be requested by our Support team.

crash log - contains very useful information in case Zoiper exited unexpectedly.

packet capture log - contains information about the network packets sent to and by the softphone.

debug log - contains general information about the events taking place and the softphone configuration.

There are three different log files that might be required for a successful investigation.

Android emulator mac quit unexpectedly